Support Services & Resources

Asking means only a moment of being embarrassed. Not asking means being embarrassed your whole life. - Japanese proverb

24/7 Support Lines

Below are a list of phone lines that you can call 24/7 Australia wide.

  • 1300 659 467 - Suicide Call Back Service This service provides counselling to anyone affected by suicide in any way.
  • 1800 55 1800 - Kids Helpline Free, private and confidential phone counselling for young people aged 5 to 25.
  • 1300 22 4636 - Beyondblue Someone to listen and provide information and advise 24/7.
  • 1800 699 282 - Overwatch Australia Peer to Peer first response service for former Australian Defence Force Members.
  • 1800 737 732 - 1800RESPECT The national sexual assault, domestic violence and family violence counselling service.
  • 1800 686 268 - Breastfeeding Helpline Free counselling is available 7 days a week to help around breastfeeding struggles.
  • 1300 368 186 - Family Drug Support Line Support for users, families and carers in crisis due to alcohol and other drug use.
  • 1800 858 858 - Gambling Help Support for anyone affected by Gambling.
  • 1300 622 243 - Miracle Babies Families with a threatened pregnancy, a baby in NICU, Special Care Nursary, transitioning home & onwards.
  • 1300 308 307 - Red Nose Grief and Loss Bereavement support line for anyone impacted by the loss of a baby or child.
  • 1300 78 99 78 - Mensline A phoneline to provide counselling, support and referrals just for men.
  • 13 11 14 - Lifeline A free phone counselling service for anyone experiencing a personal crisis.
  • 000 or 112 - Police, Ambulance and Fire

Hope and Healing Social Work and Counselling Brochure
Download a copy of the Hope and Healing Social Work Brochure here. You can take it along to your medical specialist or share with friends or family.

Hope and Healing Social Work and Counselling Privacy Policy
Download a copy of the Hope and Healing Social Work Privacy Policy here.

Free Phone Apps for Mental Health and Wellbeing

There are so many free apps available for download now days that can help with managing your mental health and wellbeing. Here is just a small snippet of some of the free apps that are available for you to download that can help with a variety of things including; suicide safety planning; managing PTSD; dealing with anxiety and worries; & practicing mindfulness. Some of these apps are targeted at specific audiences such as men however can be used by anyone in the general public.

Take 10 Mindful Minutes

Do you often find yourself wishing that things were different to how they are? Or perhaps feel worried, or anxious and you’re not sure exactly why? Or do you have trouble going to sleep or staying asleep – you can’t seem to stop that constant flow of thoughts? “Take 10 Mindful Minutes”, is a collection of short mind training or meditation strategies for users of all ages that could be helpful if you’ve answered yes to any of these questions.

PTSD Coach Australia

PTSD Coach Australia is an app that helps people understand and manage the symptoms of post-traumatic stress disorder, or PTSD. It contains; Up to date information about PTSD and treatments for PTSD; A range of symptom management tools and techniques; A PTSD assessment; A scheduler that allows people to manage all their health appointments and activities and more.

ReachOut WorryTime

Everyone has worries pop into their head from time to time, but sometimes they won't go away and start to impact your everyday life. ReachOut WorryTime interrupts this repetitive thinking by setting aside your worries until later, so you don't get caught up in them and can get on with your day. This means you can deal with worries once a day, rather than carrying them around with you 24/7. It helps you manage the symptoms of anxiety, worry and rumination.

What's Up?

What's Up? uses Cognitive Behavioural Therapy & Acceptance Commitment Therapy to help you with Depression, Anxiety, Anger, Stress and more. Some of the things included in the app are; 10 metaphors to help you cope with negative feelings; A diary to keep your thoughts and feelings together, including the ability to rate feelings on a scale out of 10; A positive and negative habit tracker. Set goals to practice those good habits while ending the bad ones; 3 simple breathing techniques for keeping calm and relaxed and more.


If you are experiencing suicidal thoughts or feelings, having a safety plan can help you get through the tough moments. BeyondNow puts your safety plan in your pocket so you can access and edit it at any time.  BeyondNow is designed to be used as part of your overall mental wellbeing and safety strategy. It is not intended to be your only form of support. Ideally you should work with a health professional or support person to create your plan, at a time when you’re feeling calm and relaxed.

Living Well

It provides practical resources, support and suggestions. The information and resources in the Living Well app draw upon research evidence and practice knowledge. There is information and strategies to improve current health and well-being including resources related to building connections, physical well-being, learning and thinking, and living by your values. There are also 22 audio exercises for mindfulness and relaxation.

Suffering has been stronger than all other teaching. I have been bent and broken, but, I hope, into a better shape. - Charles Dickens

Helpful Websites

Below you will find a list of websites that can be helpful for mental health and wellbeing around understanding mental illness, at home self help tools, as well as building connection and understanding that you are not alone in your experiences.

Centre for Clinical Interventions
The Centre for Clinical Interventions Website has a range of downloadable resources that you can complete in your own time on a variety of topics related to multiple mental health conditions including anxiety, depression, bipolar, eating disorders, phobias. It can help you with overcoming avoidance, increasing assertiveness, building self compassion and many other different aspects of your life.

The Mighty
The Mighty contains a variety of different stories, articles and information about different mental health and physical health conditions mostly written by people who have experienced them. They are generally heartwarming, inspiring and give you hope, tips and the knowledge that recovery is possible. You can also follow them on social media or sign up to a newsletter.

Sane Australia
Sane Australia is a website that has lots of information about different mental health diagnoses. It has fact sheets and guides, information for families and friends. If you have been recently diagnosed and don't know what your diagnoses means, then visit the Sane website as there will be lots of information on there to help you understand it a bit more. There will also be information you can share with family and friends so they can understand a bit more about what you are going through.

Moodgym is like an interactive self-help book which helps you to learn and practice skills which can help to prevent and manage symptoms of depression and anxiety. You can sign up to do an online CBT based program at home, it is not designed to replace face to face therapy however it is there to help you practice your skills or if you need a top up or aren't yet ready to try face to face therapy.

IFYS Moving Forward
The Moving Forward resources are something that I developed when I worked at the Integrated Family and Youth Service and were targeted at Young Women however can be used with anyone regardless of age or gender. They are designed to help you identify the signs of domestic violence (including emotional, financial, spiritual, verbal abuse) in your relationships and to help you develop a safety plan to live safely whilst you remain in that relationship and to then prepare for leaving and live safely after leaving.